''Guidelines for new ticket:''
 * ''No support questions here.''
 * ''Check whether a similar issue has already been reported.''
 * ''Mandatory ticket fields: 'Summary', 'Description', 'Type', 'Version', 'Priority' & 'Component'. 'Keywords' field is highly recommend for further querying with [/tags Tags] engine, an drop down list will help you to complete it.''
 * ''If you attach an image (`.gif`, `.jpg` or `.png`), please use the Trac macro `[[Image(name, ...)]]` in order to display it in the discussion thread. See WikiMacros for more information on the rendering options.''
 * ''Ticket notification: set your email in your Trac profile (see 'Preferences'), notify external users by adding their email in the 'Cc' field (later obfuscated).''