Version 5 (modified by nicolasmartin, 7 years ago) (diff) |
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Working on tickets
Last edition: Wikinfo(changed_ts)? by Wikinfo(changed_by)?
Overview
The ticketing system for NEMO is quite active with about 160 ticket opened per year (reporting of last 12 months).
It is quite important to keep the ticketing system up to date, and thus to work on closing the tickets (with or without an associated commit) in an acceptable delay. This implies that all NEMO ST members and hopefully other developers (see list of involved developers/contributors) contribute to this work on a regular basis. This page describes the associated workflow and the responsibilities of each expert in these tasks.
Role and tasks of experts
Following the list of ticketsThe list of open tickets needing some additional work is available here (where "Development branch" and "task" types have been excluded). Each relevant ticket should be assigned to an expert, meaning that only actually new tickets should appear with "new" status, whereas all others should appear as "assigned". Each expert is requested to check regularly the list of open tickets in order to:
In fact, to have an up-to-date ticketing system, there should be nearly no tickets under "new" status, and each expert should have a few (more than one...) tickets assigned to him/her. Accepting some assignmentsAccepting assignments is indeed important in order to share a clear view on the list of tickets remaining to be taken in account. Resolving the issuesOnce an expert has accepted the assignment, the following items should be completed:
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